Guarantee terms and conditions

General guarantee terms and conditions for steel tools

Dear Sir/ Madam,

Orimed guarantees that the offered steel tools are free from any defects in the material and workmanship.

Orimed provides 24-month guaranteefor the supplied tools from the time of purchase. 

The condition for using the guarantee is the use of tools as intended and proper preparation, handling and sterilization in accordance with the information contained in the sterilization manual

If a defect is found during the guarantee period, please send a sterilized product along with information on the type of defect found to the address in the footer of the general guarantee terms and conditions. Please attach a copy of the document confirming the purchase.

The guarantee does not cover:

  • Wearing resulting from the normal course of operation (e.g. blunting of the tool blades, clashing of the working surface, wearing of fasteners and consequent excessive slack in the joint);

  • Improper use contrary to the intended purpose;

  • Mechanical damage due to excessive load;

  • Corrosive damage (e.g. pitting, discolouration of the surface) resulting from contact with aggressive chemical substances (e.g. salt solutions);

  • Improper handling in the cleaning and maintenance process when preparing them for reuse or storage by:  

    • unsuitable disinfectants and cleaning agents,

    • improper use of disinfectants,

    • inappropriate methods of washing and cleaning,

    • lack of maintenance (lubrication) of fasteners or use of unsuitable maintenance agents;

  • Incorrect sterilization, e.g. due to inadequate quality of the sterilizing steam or incorrect parameters of the sterilization process, etc.;

  • Decolourisation of hard inserts;

  • Own repair attempts or repairs made by an unauthorized service.

Please note that it is up to the user to determine the suitability for use of the instrument for a given procedure. ORIMED is not liable for damages resulting from the use of tools in which damage has been found or which have been subjected to any modifications made by the user.


ul. Króla Zygmunta Augusta 9
08-445 Osieck
tel./fax +48 25 685 71 25